Legal
Privacy Policy
Compliance Notice: This policy is structured to satisfy the requirements of the United Arab Emirates Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law - PDPL) and applicable GCC regional data protection guidelines. All data processing by Prime Robotiks is conducted in accordance with the principles of lawfulness, fairness, and transparency.
Prime Robotiks LLC (referred to as "Prime Robotiks," "we," "us," or "our") is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share your information when you interact with our website, services, and deployed robotic platforms in commercial and hospitality environments across the UAE and GCC region.
1 Data Controller Identity
Company: Prime Robotiks LLC
Registered Region: Dubai, United Arab Emirates
Contact Email: privacy@primerobotiks.com
2 UAE Personal Data Protection Law (PDPL) Compliance
We process personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Our lawful basis for processing includes:
- Contractual Necessity: Data required to deliver Robotics-as-a-Service agreements with venue operators.
- Legitimate Interest: Technical telemetry data required for system safety, predictive maintenance, and service quality assurance.
- Consent: Marketing communications, pilot programme enquiries, and data collected via this website's contact forms.
3 GCC Data Sovereignty & Localisation
For operations across the GCC region, Prime Robotiks observes local data residency and sovereignty requirements:
- Data Residency: All regional operational data is processed and stored within secure local GCC cloud boundaries.
- Cross-Border Transfers: No regional personal data is transferred outside the GCC without adequate safeguards.
- AI Model Data: Vision-Language Model inference for deployed robotic units operates locally on-device or within secure regional cloud boundaries. No guest biometric data is stored or transmitted externally.
4 Categories of Data Collected
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, email, job title | Pilot programme onboarding |
| Operational Telemetry | Joint torque, battery cycles, error logs | Predictive maintenance / NOC |
| Interaction Logs | Anonymised guest command intents | VLM model improvement |
| Website Usage | Aggregated daily counts: page views, time on page, scroll depth | First-party, cookieless analytics (no personal identifiers stored) |
5 Your Data Subject Rights
Under the UAE PDPL and regional GCC frameworks, you have the following rights with respect to your personal data:
To exercise any of these rights, contact our privacy team at privacy@primerobotiks.com. We will respond within the timeframes mandated by applicable law.
6 Contact Us
Privacy Compliance Team
Prime Robotiks LLC
Dubai, United Arab Emirates
Email: privacy@primerobotiks.com